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Support Checklist

  • Note that oftentimes, just updating to the latest version will solve your problem. Please make sure you have the latest version of the software before submitting your question.

    ChronoSync: 11.0.5
    ChronoSync Express: 1.4.1
    ChronoAgent: 11.1.0
    ChronoMonitor: 1.1.4
    InterConneX iPad: 2.0.1
    InterConneX iPhone: 2.0.1

  • Have you gone through the product support section? It contains an extensive collection of guides, videos, tech notes and FAQ's. You may find a solution to your problem there without having to open a ticket.

  • When submitting a problem, please include three things:

    1. Steps to reproduce.
    2. What you expect to see.
    3. What you actually see.

  • We can only respond to support questions that are in English. If you send a question in any other language, we will try our best to translate it using online translators. These frequently aren't accurate so our response may not be very fluent.

Send Support Ticket

If you don’t need support, but would like to provide feedback or comment on something, please use our contact form.

We do our best in addressing your questions in a timely and professional manner. Our dedicated Support team looks forward to helping you.

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Please include the sequence of steps necessary to reproduce the problem.
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